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operation excellence

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A few months ago, I visited a restaurant with a colleague. It was fascinating to watch the waiter take orders from various tables, effortlessly inputting them into his tablet. We placed our order, assuming he’d head back to the kitchen to process it. To our surprise, our first dish arrived while he was still nearby. Intrigued, we learned that the tablet wasn’t just a note-taking device. It was linked to an app that instantly transmitted…

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